What is your return policy?

Updated 1/29/24

We want you to have a great shopping experience with us so in case you are not 100% satisfied with your purchase, we have made returning products QUICK and EASY! You may return (most) products for a full merchandise refund (see below for restrictions).

  • All returns must have an RMA (Return Materials Authorization) number.
  • Returns must be processed within 30 days after delivery.
  • Original shipping on the order is not refunded.
  • Please send products back in their original form and packaging.
  • We will issue a credit within 7-12 days of receiving the return package.
  • We reserve the right to reject any returns that do not meet these conditions.
  • Click here to start processing your return.

Please note that some products are not eligible for return. These include:

  • personalized products
  • edible or perishable products
  • special order items such as cake toppers, ribbon, and plants

Our online return policy does not apply to orders being returned from locations outside of the United States or APO/FPO locations. Non-US customers, please contact customer service to obtain an RMA number (Return Materials Authorization) within 30 days after delivery.

For orders placed beginning 1/30/2024:

Eligible returned or refused items are subject to a 10% restocking fee, with return shipping paid by the buyer. This policy excludes items sent in error, defective or damaged items, or items delivered later than a customer’s stated event date when an appropriate shipping method was selected.