What is your return policy?
We want you to have a great shopping experience with us so in case you are not 100% satisfied with your purchase, we have made returning products QUICK and EASY! You may return (most) products for a full merchandise refund (see below for restrictions).
- All returns must have an RMA (Return Materials Authorization) number. Click here to start processing your return.
- Returns must be processed within 30 days after delivery.
- You may use any shipping method to send back your package, however, if you use our pre-paid UPS return label, we will deduct $9.95 from your merchandise credit for shipping.
- Original shipping on the order is not refunded.
- Please send products back in their original form and packaging.
- We will issue a credit within 14 days after we receive the return package.
- We reserve the right to reject any returns that do not meet these conditions.
Please note that some products are not eligible for return. These include:
- personalized products
- edible or perishable products
- special order items such as cake toppers, ribbon, and plants
Our online return policy does not apply to orders being returned from locations outside of the United States or APO/FPO locations. Non-US customers, please contact customer service to obtain an RMA number (Return Materials Authorization) within 30 days after delivery.