I paid for upgraded shipping but my package hasn't arrived yet.

As many of our items are personalized or created to order, there is often a production time before your order can ship out to you. This is the time it takes our team to design, print and package your order for shipment. 

Shipping & Production Time

This production time can change depending on the item(s) ordered. Both on the product page and in your shopping cart we provide an estimated delivery time-frame. Rest assured, as soon as your product is ready for shipment we will send it via the upgraded shipping method you've selected.