What is your return policy?

We want you to have a great shopping experience with us so in case you are not 100% satisfied with your purchase, we have made returning products QUICK and EASY! You may return (most) products for a full merchandise refund (see below for restrictions).

  • All returns must have an RMA (Return Materials Authorization) number. Click here to start processing your return.
  • Returns must be processed within 30 days after delivery.
  • You may use any shipping method to send back your package, however, if you use our pre-paid UPS return label, we will deduct $9.95 from your merchandise credit for shipping.
  • Please send products back in their original form and packaging.
  • We will issue a credit within 14 days after we receive the return package.
  • We reserve the right to reject any returns that do not meet these conditions.

Please note that some products are not eligible for return. These include:

  • personalized products
  • edible or perishable products
  • special order items such as cake toppers, ribbon, and plants

Our online return policy does not apply to orders being returned from locations outside of the United States or APO/FPO locations. Non-US customers, please contact customer service to obtain an RMA number (Return Materials Authorization) within 30 days after delivery.